Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you ("student", "client", "user") and Prime Motor Riders Institute Ltd, a company incorporated in Kenya, with its principal place of business at Tani Park, Opp Katani Lounge, Off Mombasa Road, Syokimau – Katani Road, Nairobi.

By submitting an enrolment form, making a payment, using the student portal, or otherwise engaging with our services — whether online or in person — you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

If you are enrolling on behalf of a minor (for road safety education), you confirm that you have the authority to accept these terms on their behalf.

Prime Motor Riders Institute Ltd provides the following services:

• Driving Courses — Class B1 (Automatic), B2 (Manual), B3 (Professional), C1 (Light Truck), C2 (Medium Truck), D1 (PSV Van), and D2 (PSV Mini Bus) for light, commercial, and public service vehicle licensing.
• A2 Motorcycle Course — NTSA Category A2 motorcycle training and licensing.
• Defensive Driving Course — Advanced hazard perception and safety training for licensed drivers.
• Refresher Courses — Personalised sessions for licensed drivers returning to the road.
• Road Safety Public Education — Community campaigns for schools, businesses, and organisations.
• Driver Recruitment Services — Vetting and placement of qualified drivers for private and corporate clients.
• Insurance Brokerage — IRA-regulated insurance advisory and placement across motor, medical, fire, liability, and other product lines.

We reserve the right to modify, suspend, or discontinue any service at any time, with reasonable notice where practicable.

3.1 — Eligibility

Minimum age requirements apply to all driving and motorcycle courses, as set by NTSA:

• A2 Motorcycle, Class B1 Automatic: Minimum 18 years
• Class B2 Manual, Class B3 Professional: Minimum 21 years
• Class C1 Light Truck, Class C2 Medium Truck, Class D1 PSV Van: Minimum 22 years
• Class D2 PSV Mini Bus: Minimum 25 years

You must hold a valid Kenyan national ID or passport. Where a Provisional Driving Licence (PDL) is required, it must be obtained from NTSA before practical lessons commence.

3.2 — Enrolment Process

An enrolment application submitted via our website or in person is an expression of interest. Your enrolment is only confirmed upon receipt and verification of your qualifying payment and documentation. We will contact you within 24 hours of your online submission to confirm your place.

3.3 — Course Start

Under the Flexi instalment plan, classes begin only after the qualifying number of days' payments have been made (15 days for motorcycle; proportionate for vehicle courses). For full or endorsement (half-course) payments, classes may begin immediately upon confirmation.

4.1 — Fee Schedule

Current fee rates are displayed on our website and may change from time to time. The fees applicable to you are those in force at the time your enrolment is confirmed.

4.2 — Accepted Payment Methods

• M-Pesa Paybill: Paybill No. 522 533, Account No. 787 1743
• KCB Bank Transfer: Account No. 787 1743, Prime Motor Riders Institute
• Cash: Accepted at our Tani Park offices during business hours

4.3 — Instalment Plans

We offer a Flexi Micro instalment plan to make training accessible:

• A2 Motorcycle: KES 200/day for 31 days
• Vehicle courses (B1, B2): KES 300/day for 45 days

Failure to maintain the agreed instalment schedule may result in suspension of lessons until the account is brought up to date.

4.4 — Payment Confirmation

Always retain your M-Pesa confirmation SMS or bank deposit slip as proof of payment. It is your responsibility to ensure payments are made to the correct paybill/account details. Prime Motor is not liable for funds sent to incorrect accounts.

5.1 — Cancellation by Student

• Before lessons commence: A full refund (less a 10% administrative fee) will be issued if written notice is received before any practical lesson has taken place.
• After lessons commence: No refund will be given for lessons already delivered. A partial credit (pro-rated for unused lessons) may be considered at management's discretion on a case-by-case basis.
• NTSA fees (PDL, TDB): These are government fees and are non-refundable regardless of circumstances.

5.2 — Course Deferral

If you are unable to continue your course due to medical or other serious circumstances, you may request a deferral of up to 6 months. Supporting documentation may be required. Deferrals are subject to availability and management approval.

5.3 — Cancellation by Prime Motor

We reserve the right to cancel a course due to insufficient enrolment, instructor unavailability, force majeure, or other operational reasons. In such cases, we will offer a full refund or alternative arrangement at our earliest convenience.

5.4 — NTSA Test Failure

Course fees do not guarantee a pass on the NTSA examination. Re-test fees payable to NTSA are the student's responsibility. We may offer discounted re-training sessions subject to availability.

All students are expected to behave in a manner that is safe, respectful, and conducive to learning. The following are strictly prohibited:

• Reporting to a lesson under the influence of alcohol, drugs, or any substance that impairs judgement or reaction time.
• Using a mobile phone while operating a vehicle during training.
• Verbal or physical abuse of instructors, other students, or staff.
• Wilful damage to training vehicles or institute property.
• Providing false information during enrolment or on any official documentation.
• Smoking or vaping in training vehicles or on premises where prohibited.

Prime Motor reserves the right to immediately withdraw a student from a lesson or course — without refund — if they violate the above conduct rules or pose a safety risk to themselves or others.

7.1 — Session Booking

Practical lessons are scheduled by mutual agreement between the student and the assigned instructor. Lessons are available Monday–Friday (8:00 AM – 5:00 PM) and Saturday (9:00 AM – 4:00 PM).

7.2 — Cancellations by Student

If you are unable to attend a scheduled lesson, please notify us as soon as possible and no later than 2 hours before the lesson. Lessons missed without adequate notice may be forfeited without replacement at the instructor's discretion.

7.3 — Weather and Safety

Prime Motor may reschedule or cancel lessons in the event of extreme weather conditions, road closures, or other safety hazards. We will notify you as promptly as possible and reschedule at no additional cost.

7.4 — Vehicle Availability

Practical lessons are conducted in dual-control training vehicles maintained to high safety standards. In the event of a mechanical issue, we will reschedule your lesson and notify you immediately.

Our courses are designed to prepare you for NTSA examinations. However:

• We do not guarantee that a student will pass the NTSA theory or practical examination.
• NTSA examination dates, locations, and procedures are controlled solely by NTSA and are subject to change without our control.
• All government-mandated fees (PDL, TDB, licence fees) are the student's responsibility.
• Mock tests and theory preparation sessions are provided in good faith as supplementary material; they do not constitute NTSA examinations.
• Any misrepresentation of credentials to NTSA is a criminal matter and Prime Motor accepts no liability for consequences arising from such acts.

We will assist eligible students with the NTSA test booking process but cannot be held responsible for delays or failures within the NTSA system.

Prime Motor operates an IRA-regulated insurance brokerage division. The following terms apply specifically to insurance services:

9.1 — Role as Broker

We act as an intermediary between you and insurance companies. We do not underwrite insurance policies. The insurance contract is solely between you and the insurer selected.

9.2 — Accuracy of Information

You are legally required to disclose all material facts accurately to the insurer. Any non-disclosure or misrepresentation may render your policy void and could constitute fraud. Prime Motor bears no liability for policies voided due to your inaccurate disclosures.

9.3 — Claims

We will assist you with claims documentation and follow-up as a service to you. However, the final decision on any insurance claim rests entirely with the insurer, subject to IRA regulations and the policy terms.

9.4 — Premium Negotiation

We will endeavour to negotiate competitive premium rates on your behalf, but cannot guarantee a specific rate. Final premiums are set by insurers.

9.5 — Regulatory Oversight

Our insurance brokerage activities are regulated by the Insurance Regulatory Authority (IRA) of Kenya. Complaints relating to insurance services may be directed to the IRA at www.ira.go.ke.

By using our website, you agree to:

• Use it only for lawful purposes and in a manner that does not infringe the rights of others.
• Not attempt to gain unauthorised access to any part of the website, server, or database.
• Not submit false, misleading, or fraudulent information through any form.
• Not use automated bots or scrapers to extract content from the website without written permission.
• Not upload or transmit malicious code, viruses, or any harmful software.

We reserve the right to block or restrict access to any user who violates these conditions.

Our website may contain links to third-party websites (e.g., NTSA, IRA, M-Pesa). These are provided for your convenience. We are not responsible for the content, privacy practices, or availability of those external sites.

All content on this website — including but not limited to text, graphics, logos, course materials, photographs, and software — is the property of Prime Motor Riders Institute Ltd or our licensors and is protected by Kenyan and international copyright laws.

You may not reproduce, distribute, modify, publicly display, or create derivative works from any content without our prior written consent, except for personal, non-commercial use (e.g., printing a page for your own reference).

Our "Prime Motor" name, logo, and tagline ("Ride Safely, Transform Lives Sustainably") are proprietary marks. You may not use them without express written permission.

Student testimonials submitted to us may be displayed on our website upon approval. By submitting a testimonial, you grant us a non-exclusive, royalty-free licence to display it on our website and related marketing materials. You may withdraw this consent at any time by contacting us.

12.1 — Training Vehicles

All training vehicles are dual-control and maintained to safety standards. In the event of an accident during a training session, Prime Motor's liability is limited to matters directly attributable to instructor negligence. Students are expected to follow all instructor directions at all times. Third-party vehicle insurance is maintained on all training vehicles.

12.2 — Course Outcomes

We make no warranty that completing a course will guarantee a pass on NTSA examinations, job placement as a driver, or any specific insurance outcome. Our services are provided in good faith on a best-efforts basis.

12.3 — Website

The website is provided "as is." While we strive for accuracy, we make no representations or warranties regarding the completeness, reliability, or availability of the website or its content. We are not liable for any loss arising from reliance on information on this website, technical errors, or temporary unavailability.

12.4 — Indirect Losses

In no event shall Prime Motor be liable for any indirect, incidental, special, or consequential losses (including loss of income or business opportunity) arising from the use of our services or website, even if we have been advised of the possibility of such losses.

12.5 — Maximum Liability

Our total aggregate liability to you for any claim shall not exceed the total fees you paid to us in the 12 months preceding the claim.

These Terms are governed by and construed in accordance with the laws of the Republic of Kenya. The courts of Kenya shall have exclusive jurisdiction over any disputes arising from these Terms or your use of our services.

13.1 — Amicable Resolution

In the event of any dispute, both parties agree to first attempt resolution through direct negotiation in good faith. Please contact us at support@primedrivingschool.co.ke to raise any concern.

13.2 — Mediation

If direct resolution fails within 30 days, either party may refer the matter to mediation under the Kenyan Arbitration Act or through an agreed mediator before proceeding to formal legal action.

We reserve the right to update or modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Continued use of our services after any revision constitutes acceptance of the updated Terms.

For existing students, major changes to payment terms or course conditions will be communicated directly via the contact information provided at enrolment, with at least 14 days' notice.

If you have any questions about these Terms of Service or need to discuss your enrolment, payment, or any other matter, please contact us: